Returns & Refunds

At Cabeceiras.pt, we value our customers' satisfaction and aim to offer the best possible shopping experience. Based on current legislation and with the goal of guaranteeing our customers' rights, we have established this Returns and Refunds Policy, which details the procedures for returns and refunds of products purchased at Cabeceiras.pt.

RETURNS

To offer the best possible product, Cabeceiras.pt does not keep stock of items. All products are made to order, especially for each customer.

Therefore, according to current legislation for distance purchases, the 14-day cooling-off period for returns does not apply. This policy follows the exemption applied to custom-made and/or personalized products, as well as products damaged by misuse, wear and tear, or customer negligence.

We recommend that you always check the condition of your products upon receipt. If you detect any anomaly, please photograph the damage and notify us immediately through our online contact form or the contacts available on this site. Only then can we accept claims regarding damage caused during delivery/assembly.

FAULTY PRODUCTS OR ANOMALIES

If the purchased product has a defect or anomaly, the customer must contact our customer support service as soon as possible for guidance on the exchange, repair, or refund procedure, in accordance with applicable legislation.

You have 14 days from the delivery date of the order. The product(s) must show no signs of use.

RETURN/EXCHANGE/REPAIR PROCEDURE

To request a return/exchange/repair, the customer must follow these steps:

a) Contact our customer support service using the following contacts: info@cabeceiras.pt | +351 255 094 929

Alternatively, you can fill out the contact form here.

b) Provide the order number, customer name, email/phone associated with the purchase, and the reason for the request;

c) Await instructions from our team regarding the procedure for collecting the product(s).

d) The return must be made within 14 days of being requested.

REFUNDS

After we receive the returned item and verify that it is in perfect condition, we will process the refund of the amount paid by the customer. The refund will be made using the same payment method used for the purchase, unless there is a technical impediment. The refund process may take up to 14 business days from the date we receive the return, varying according to the payment method used and the customer's bank. We will do our best to ensure the process is as fast and efficient as possible.

EMMA BRAND PRODUCTS

All EMMA products come with a 100-night trial, and if you're not satisfied, you can request free collection and receive a refund. The trial period begins on the day you receive the mattress at your home.

FINAL PROVISIONS

Cabeceiras.pt reserves the right to change this policy at any time, provided it complies with current legislation, without prior notice.

In case of doubts or requests, please contact our customer support service.