At Cabeceiras.pt, we value the satisfaction of our customers and want to offer the best shopping experience possible. Based on the legislation in force and with the aim of guaranteeing the rights of our customers, we have established this Returns and Refunds Policy that details the procedures for returns and refunds of products purchased at Cabeceiras.pt.

RETURNS

In order to offer the best possible product, at Cabeceiras.pt we do not work with stock. All products are made to order, especially for each customer.

Therefore, according to current legislation for distance purchases, the 14-day reflection period for returns does not apply. This policy follows the exemption applied to products made to order and/or personalized, as well as products damaged by misuse, wear and tear or customer negligence.

We recommend that you always check the status of your products when you receive them. If you detect any anomaly, please photograph the damage and notify us immediately through our online contact form or the contacts available on this website. This is the only way we can accept claims regarding damage caused during delivery/assembly.

PRODUCTS WITH DEFECTIVE OR ANOMALY

If the purchased product is defective or anomalies, the customer must contact our customer service as soon as possible to obtain guidance on the exchange, repair or refund procedure, in accordance with the applicable legislation.

You have a period of 14 days from the delivery date of the order. The product(s) must be without signs of use.

RETURN/EXCHANGE/REPAIR PROCEDURE

To request a return/exchange/repair, the customer must follow these steps:

a) Contact our customer support service through the following contacts: info@cabeceiras.p t | +351 255 094 929

Alternatively, you can fill in the contact form here .

b) Inform the order number, customer name, email/phone number associated with the purchase and the reason for the order;

c) Wait for guidance from our team on the procedure for collecting the product(s).

d) The return must be made within 14 days after being requested.

REFUNDS

After we receive the returned item and verify that it is in perfect condition, we will refund the amount paid by the customer. The refund will be made through the same payment method used for the purchase, unless there is a technical impediment. The refund process can take up to 14 business days from the date we receive the return, depending on the payment method used and the customer's bank. We will do our best to make sure the process is as quick and efficient as possible.

EMMA BRAND PRODUCTS

All EMMA products have a 100-night trial and if it doesn't fit, you can ask for free collection and you will be refunded. The trial period starts from the day you receive the mattress at your home.

FINAL DISPOSITIONS

Cabeceiras.pt reserves the right to change this policy at any time, provided that it complies with the legislation in force, without the need for prior notice.

If you have any questions or requests, please contact our customer support service.