Terms, conditions of use and return.
Cabeceiras.pt belongs to JBG Unip. Lda, with address at Rua de Lamaçais, nº105 in Vilela - Paredes, with NIF510718531. Cabedes.pt is the owner of this website, and unless expressly stated otherwise, of all its contents, which are protected by national and international intellectual property standards. By accessing and using this website, the user accepts the terms and conditions that govern its operation and are defined below.
The Customer and the User must comply with these general conditions and respect them. They undertake, in particular, to comply with the following obligations:
1) It is prohibited to introduce, store or disseminate through the website defamatory, obscene, insulting, xenophobic and/or any other content that violates the general principles of law and public order;
2) Save, and not disclose, your password to enter the website in order to prevent third parties from accessing your account at Cabeceiras.pt;
3) Do not use false identities;
4) Providing personal data and correct addresses so that Cabeceiras.pt can properly process orders;
The Customer is responsible for the veracity of the data communicated to Cabeceiras.pt and undertakes to immediately insert any changes to them into their Registration Account.
Cabeceiras.pt declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the Customer.
The data collected on this website is intended for processing orders and communicating with Customers, processing requests for information and possible complaints, statistical analysis, as well as their respective use for direct marketing purposes.
Cabeceiras.pt guarantees the confidentiality of all data provided by its customers. Although Cabeceiras.pt collects and processes data in a secure manner that prevents loss or manipulation, using the most advanced techniques for this purpose, we inform you that collection on an open network allows the circulation of personal data without conditions security, running the risk of being seen and used by unauthorized third parties.
All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the Cabeceiras.pt database, you can exercise this right by simply contacting us.
The customer expressly authorizes Cabeceiras.pt to send information about products and services that may be of interest to them using their personal data for direct marketing purposes through any communication channel, namely through the use of email, SMS, MMS or other forms of automatic calling. Cabeceiras.pt will not sell or share its customer database with third parties.
Validation of the purchase order assumes that the Customer has become aware of and accepts the website's General Conditions. The data recorded by Cabeceiras.pt constitutes proof of the set of transactions carried out between Cabeceiras.pt and the Customer. It is Cabeceiras.pt's responsibility to archive the electronic document in which the contract is formalized and keep it accessible.
As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even the cancellation of the purchase made.
Cabeceiras.pt only processes the order placed by a customer after confirmation of the respective payment, so Cabeceiras.pt cannot guarantee the availability of the items until the start of said processing. You can find the estimated shipping date on the product sheet or you can contact us to request such information.
The transport time and destination of your order must be added to the estimated shipping time.
Cabeceiras.pt only ships on business days or if agreed on Saturdays. Therefore, neither weekends nor holidays are taken into account for estimated delivery of orders, with exceptions.
On-site survey
Any order can be picked up at our existing facilities for this purpose at no additional cost.
The customer is informed by email or telephone as soon as they can make their withdrawal. Products can be collected up to 5 working days after notification.
To collect, you must go to the Cabeceiras.pt premises presenting proof of order.
Addresses:
Rua de Lamaçais, nº105, 4580-709 Vilela - Paredes
In any case, estimated delivery dates are merely indicative.
Any delay in shipping items, given the estimated dates presented, does not entitle you to compensation.
Failure to pay for the order within 10 (ten) days following the date on which it was placed implies automatic cancellation of the order.
In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.
In accordance with the provisions of Law 7/2004 of 7 January, relating to electronic commerce, Cabeceiras.pt reserves the right to unilaterally cancel the order whenever there is a programming error or malfunction in Cabeceiras.pt's computers. or if the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract.
RETURNS
In order to offer the best possible product, at Cabeceiras.pt we do not work with stock items. All products are made to order, especially for each customer.
Therefore, according to current legislation for distance purchases, the 14-day reflection period for returns does not apply. This policy follows the exemption applied to products manufactured to order and/or personalized, as well as products damaged by misuse, wear or customer negligence.
We recommend that you always check the condition of your products when you receive them. If you detect any anomaly, please photograph the damage and notify us immediately using our online contact form or the contact details available on this website. Only then can we accept complaints regarding damage caused during delivery/assembly.
PRODUCTS WITH DEFECTIVE OR ANOMALIES
If the purchased product is defective or anomalies, the customer must contact our customer service as soon as possible to obtain guidance on the exchange, repair or refund procedure, in accordance with applicable legislation.
You have a period of 14 days from the date of delivery of the order. The product(s) must be free from signs of use.
RETURN/EXCHANGE/REPAIR PROCEDURE
To request a return/exchange/repair, the customer must follow the following steps:
a) Contact our customer support service using the following contacts: info@cabeceiras.p t | +351 255 094 929
Alternatively, you can fill out the contact form here.
b) Provide the order number, customer name, email/telephone number associated with the purchase and the reason for the order;
c) Wait for guidance from our team on the procedure for collecting the product(s).
d) The return must be made within 14 days of being requested.
REFUNDS
After we receive the returned item and verify that it is in perfect condition, we will refund the amount paid by the customer. The refund will be made using the same payment method used for the purchase, unless there is a technical impediment. The refund process may take up to 14 business days from the date we receive the return, depending on the payment method used and the customer's bank. We will do our best to ensure the process is as quick and efficient as possible.
EMMA BRAND PRODUCTS
All EMMA products have a 100-night trial and if you don't adapt, you can request a free collection and you will be refunded. The trial period starts from the day you receive the mattress at your home.
All purchases made on the website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions will be submitted to the competent Portuguese Court.
If you have any questions regarding this commitment, do not hesitate to contact us.
Cabeceiras.pt reserves the right to change this policy at any time, as long as it is in accordance with current legislation, without the need for prior notice.
If you have any questions or requests, please contact our customer service.
GUARANTEE:
All products sold by Cabeceiras.pt have a guarantee valid for the legal period of three (3) years, counting from the date of delivery of the product and upon presentation of the purchase invoice. Products that have been misused or incorrectly handled/applied by the customer are excluded from the scope of the warranty.
Gift Cards
1 General information
These Terms and Conditions apply to Cabeceiras.pt gift cards purchased in our online store. The purchase and use of a Cabeceiras.pt Gift Card implies acceptance of these Terms and Conditions ( “ Terms and Conditions ” ). Cabeceiras.pt reserves the right to interpret, modify or terminate the Terms and Conditions without prior notice. The most recent Terms and Conditions will always be published on Cabeceiras.pt.
The Cabeceiras.pt Gift Card can be used in Cabeceiras.pt stores and in the online store at www.cabeceiras.pt. You can use the Cabeceiras.pt Gift Card to pay the total value or part of the value of the selected item(s). If your online purchase is not fully covered by the Cabeceiras.pt Gift Card, you can use an additional payment method to complete the purchase, using the available means.
2 Validity
Each Cabeceiras.pt Gift Card purchase is limited to a maximum value of € 500 and a minimum value of € 25.
The Cabeceiras.pt Gift Card can be used until the card balance is equal to zero. After the card balance is equal to zero, the card becomes invalid.
Cabeceiras.pt Gift Cards are valid for 12 months after the date of purchase. After expiration of the validity period, Cabeceiras.pt Gift Cards cannot be used for purchases or reactivated, and any remaining unused amount cannot be refunded.
3 Return
The return policy is governed by the Cabeceiras.pt usage and return rules published on the website www.cabeceiras.pt .
You will have to provide a correct email address to send the Cabeceiras.pt Gift Card.
Cabeceiras.pt Gift Cards cannot be exchanged for cash.
4 Limited Liability
Cabeceiras.pt cannot be held responsible for Cabeceiras.pt Gift Cards that, after being activated, are stolen, lost, deactivated or damaged. Treat your Cabeceiras.pt Gift card as if it were money.
5 Privacy Policy
The customer is responsible for all personal data provided to Cabeceiras.pt. For this reason, Cabeceiras.pt has a Privacy Policy that establishes how your personal data will be processed and protected. You will find our Privacy Policy on the website www.cabeceiras.pt .
6 Customer Service
Contact info@cabeceiras.pt
