Terms, conditions of use and return.
Cabeceiras.pt belongs to JBG Unip. Lda, with address at Rua do Recanto Pequeno 153, in Paços de Ferreira, with NIF510718531. Cabeças.pt is the owner of this website, and unless expressly stated otherwise, of all its contents, which are protected by national and international intellectual property standards. By accessing and using this website, the user accepts the terms and conditions that govern its operation and which are defined below.
The Customer and the User must comply with these general conditions and respect them. In particular, they undertake to fulfill the following obligations:
1) It is forbidden to introduce, store or disseminate through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and public order;
2) Keep, and do not disclose, your password to enter the site in order to prevent third parties from accessing your account at Cabeceiras.pt;
3) Do not use false identities;
4) To provide personal data and correct addresses so that Cabeceiras.pt can properly process orders;
The Client is responsible for the veracity of the data communicated to Cabeceiras.pt and undertakes to immediately insert any changes thereto in his Registration Account.
Cabeceiras.pt declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.
The data collected on this site is intended for processing orders and communicating with Customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes.
Cabeceiras.pt guarantees the confidentiality of all data provided by its customers. Despite the fact that Cabeceiras.pt collects and processes data in a secure way that prevents its loss or manipulation, using the most perfected techniques for this purpose, we inform you that the collection in an open network allows the circulation of personal data without conditions. security, running the risk of being seen and used by unauthorized third parties.
All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the Cabeceiras.pt database, you can exercise this right by simply contacting us.
The customer expressly authorizes Cabeceiras.pt to send information about products and services that may be of interest to him using his personal data for direct marketing purposes through any communication channel, namely through the use of e-mail, SMS, MMS or other forms of automatic calling. Cabeceiras.pt will not sell or share its customer database with third parties.
The validation of the purchase order presupposes that the Customer is aware of and accepts the General Conditions of the site. The data recorded by Cabeceiras.pt constitute proof of the set of transactions carried out between Cabeceiras.pt and the Client. Cabeceiras.pt is responsible for archiving the electronic document in which the contract is formalized and keeping it accessible.
As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately ask for its alteration, or even the cancellation of the purchase made.
Cabeceiras.pt only processes the order placed by a customer after confirmation of the respective payment, so Cabeceiras.pt cannot guarantee the availability of the articles until the beginning of said processing. In the product sheet you will find the estimated date for shipment or you can contact us to request such information.
To the estimated shipping time is added the transport time and the destination of your order.
Cabeceiras.pt only ships on working days or if agreed on Saturdays. In this way, neither weekends nor holidays are considered for order delivery estimates, with exceptions.
On-site survey
Any order can be picked up at our existing facilities for this purpose at no additional cost.
The customer is informed by email or telephone contact as soon as he can carry out his withdrawal. Products can be picked up up to 5 working days after notification.
For collection, go to the Cabeceiras.pt facilities, presenting proof of order.
Addresses:
Paços de Ferreira (North): Rua do Recanto Pequeno nº 153 - Ferreira, 4590-799 Paços de Ferreira
In any case, the estimated delivery dates are merely indicative.
Any delay verified in the shipment of articles, in view of the estimated dates presented, does not confer the right to compensation.
Failure to pay for the order within 10 (ten) days following the date on which it was placed implies its automatic cancellation.
In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid.
Pursuant to the provisions of Law 7/2004 of January 7, relating to electronic commerce, Cabeceiras.pt reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of the Cabeceiras.pt computers or if the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract.
RETURNS
In order to offer the best possible product, at Cabeceiras.pt we do not work with stock. All products are made to order, especially for each customer.
Therefore, according to current legislation for distance purchases, the 14-day reflection period for returns does not apply. This policy follows the exemption applied to products made to order and/or personalized, as well as products damaged by misuse, wear and tear or customer negligence.
We recommend that you always check the status of your products when you receive them. If you detect any anomaly, please photograph the damage and notify us immediately through our online contact form or the contacts available on this website. This is the only way we can accept claims regarding damage caused during delivery/assembly.
PRODUCTS WITH DEFECTIVE OR ANOMALY
If the product purchased is defective or anomalies, the customer must contact our customer service as soon as possible to obtain guidance on the exchange, repair or refund procedure, in accordance with the applicable legislation.
You have a period of 14 days from the delivery date of the order. The product(s) must be without signs of use.
RETURN/EXCHANGE/REPAIR PROCEDURE
To request a return/exchange/repair, the customer must follow these steps:
a) Contact our customer support service through the following contacts: info@cabeceiras.p t | +351 255 094 929
Alternatively, you can fill in the contact form here.
b) Inform the order number, customer name, email/phone number associated with the purchase and the reason for the order;
c) Wait for guidance from our team on the procedure for collecting the product(s).
d) The return must be made within 14 days after being requested.
REFUNDS
After we receive the returned item and verify that it is in perfect condition, we will refund the amount paid by the customer. The refund will be made through the same payment method used for the purchase, unless there is a technical impediment. The refund process can take up to 14 business days from the date we receive the return, depending on the payment method used and the customer's bank. We will do our best to make sure the process is as quick and efficient as possible.
EMMA BRAND PRODUCTS
All EMMA products have a 100-night trial and if it doesn't fit, you can ask for free collection and you will be refunded. The trial period starts from the day you receive the mattress at your home.
All purchases made on the site are subject to Portuguese law. Any conflict or divergence of interpretation of the General Conditions will be submitted to the competent Portuguese Court.
For any question you may have regarding this commitment, please do not hesitate to contact us.
Cabeceiras.pt reserves the right to change this policy at any time, provided that it complies with the legislation in force, without the need for prior notice.
If you have any questions or requests, please contact our customer support service.
GUARANTEE:
All products sold by Cabeceiras.pt have a warranty valid for a legal period of three (3) years, counting from the date of delivery of the product and upon presentation of the purchase invoice. Products that have been misused or incorrectly handled/applied by the customer are excluded from the scope of the warranty.
Gift Cards
1 General information
These Terms and Conditions apply to Cabeceiras.pt gift cards purchased in our online store. The purchase and use of a Cabeceiras.pt Gift Card implies acceptance of these Terms and Conditions ( “ Terms and Conditions ” ). Cabeceiras.pt reserves the right to interpret, modify or terminate the Terms and Conditions without prior notice. The most recent Terms and Conditions will always be published at Cabeceiras.pt.
The Cabeceiras.pt Gift Card can be used in Cabeceiras.pt stores and in the online store at www.cabeceiras.pt. You can use the Cabeceiras.pt Gift Card to pay the total amount or part of the value of the selected item(s). If your online purchase is not fully covered by the Cabeceiras.pt Gift Card, you can use an additional payment method to complete the purchase, by available means.
2 Validity
Each purchase of the Cabeceiras.pt Gift Card is limited to a maximum value of € 500 and a minimum value of € 25.
The Cabeceiras.pt Gift Card can be used until the balance on the card is zero. After the card balance equals zero, the card becomes invalid.
Cabeceiras.pt Gift Cards are valid for 12 months after the date of purchase. After the expiry of the validity period, Cabeceiras.pt Gift Cards cannot be used for purchases or reactivated, and any remaining unused amount cannot be refunded.
3 Return
The return policy is governed by the Cabeceiras.pt use and return rules published on the website www.cabeceiras.pt .
You will need to provide a correct email address to send the Cabeceiras.pt Gift Card.
Cabeceiras.pt Gift Cards cannot be exchanged for cash.
4 Limited Liability
Cabeceiras.pt cannot be held responsible for Cabeceiras.pt Gift Cards that, after being activated, are stolen, lost, deactivated or damaged. Treat your Cabeceiras.pt Gift Card as if it were cash.
5 Privacy Policy
The customer is responsible for all personal data he provides to Cabeceiras.pt. For this reason, Cabeceiras.pt has a Privacy Policy that establishes how your personal data will be processed and protected. You will find our Privacy Policy on the website www.cabeceiras.pt .
6 Customer Service
Contact info@cabeceiras.pt
