Terms, conditions of use and return.
Cabeceiras.pt belongs to JBG Unip. Lda, with address at Rua de Lamaçais, nº105 in Vilela - Paredes, with NIF510718531. cabeceiras.pt is the owner of this website and, unless expressly stated otherwise, of all its contents, which are protected by national and international intellectual property standards. By accessing and using this website, the user accepts the terms and conditions governing its operation and which are defined below.
The Customer and the User must comply with these general conditions and respect them. They undertake in particular to comply with the following obligations:
1) It is prohibited to introduce, store or disseminate through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates general principles of law and public order;
2) Save, and do not disclose, your website login password in order to prevent third parties from accessing your Cabeceiras.pt account;
3) Do not use false identities;
4) To provide correct personal data and addresses so that Cabeceiras.pt can properly process orders;
The Customer is responsible for the veracity of the data communicated to Cabeceiras.pt and undertakes to immediately enter any changes to the same into their Registration Account.
Cabeceiras.pt declines any responsibility for any delay or impossibility in processing the order, particularly in the act of delivery, resulting from an error or insufficiency of the data communicated by the Customer.
The data collected on this website is intended for processing orders and communicating with Customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes.
Cabeceiras.pt guarantees the confidentiality of all data provided by its customers. Although Cabeceiras.pt collects and processes data securely and prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that collection on an open network allows the circulation of personal data without security conditions, running the risk of being seen and used by unauthorized third parties.
All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the Cabeceiras.pt database, you may exercise this right by simply contacting us.
The customer expressly authorizes Cabeceiras.pt to send information about products and services that may be of interest to them using their personal data for direct marketing purposes through any communication channel, namely through the use of email, SMS, MMS or other forms of automatic calling. Cabeceiras.pt will not sell or share its customer database with third parties.
Validation of the purchase order assumes that the Customer has read and accepted the General Conditions of the website. The data recorded by Cabeceiras.pt constitutes proof of all transactions carried out between Cabeceiras.pt and the Customer. It is Cabeceiras.pt's responsibility to archive the electronic document in which the contract is formalized and to keep it accessible.
As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request that it be changed or even cancel the purchase made.
Cabeceiras.pt only processes the order placed by a customer after confirmation of the respective payment, therefore Cabeceiras.pt cannot guarantee the availability of the articles until the beginning of said processing. The estimated shipping date can be found on the product file or you can contact us to request this information.
The estimated shipping time will be added to the transportation time and the destination of your order.
Cabeceiras.pt only ships on weekdays or, if agreed, on Saturdays. Therefore, weekends and holidays are not taken into account when estimating delivery times, except in exceptional cases.
Survey on premises
Any order can be picked up at our existing facilities for that purpose at no additional cost.
The customer will be informed by email or telephone as soon as they can collect their order. Products can be collected up to 5 working days after notification.
To collect your order, you must go to Cabeceiras.pt and present proof of order.
Addresses:
105, 4580-709 Vilela - Paredes
In any case, estimated delivery dates are merely indicative.
Any delay in the dispatch of items, compared to the estimated dates presented, does not confer the right to compensation.
Failure to pay for the order within 10 (ten) days following the date on which it was placed implies its automatic cancellation.
In case of product unavailability and/or stock shortage, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.
Under the terms of Law 7/2004 of 7 January, relating to electronic commerce, Cabeceiras.pt reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of Cabeceiras.pt's computers or if the contractual proposal arrives at its destination in a deformed manner and the error concerns an essential element of the contract.
RETURNS
In order to offer the best possible product, at Cabeceiras.pt we do not work with stock items. All products are made to order, especially for each customer.
Therefore, according to current legislation for distance purchases, the 14-day cooling-off period for returns does not apply. This policy follows the exemption applied to products manufactured to order and/or customized, as well as to products damaged by misuse, wear and tear or customer negligence.
We recommend that you always check the condition of your products upon receipt. If you detect any anomaly, please take photographs of the damage and notify us immediately using our online contact form or the contact details available on this website. Only then will we be able to accept claims regarding damage caused during delivery/assembly.
DEFECTIVE OR ANOMALIZED PRODUCTS
If the purchased product is defective or has any anomalies, the customer must contact our customer service as soon as possible to obtain guidance on the exchange, repair or refund procedure, in accordance with applicable legislation.
You have a period of 14 days from the date of delivery of the order. The product(s) must show no signs of use.
RETURN/EXCHANGE/REPAIR PROCEDURE
To request a return/exchange/repair, the customer must follow the following steps:
a) Contact our customer service using the following contact details: info@cabeceiras.pt | +351 255 094 929
Alternatively, you can fill out the contact form here.
b) Provide the order number, customer name, email/telephone number associated with the purchase and the reason for the order;
c) Wait for instructions from our team on the procedure for collecting the product(s).
d) The return must be made within 14 days of being requested.
REFUNDS
Once we have received the returned item and verified that it is in perfect condition, we will proceed to refund the amount paid by the customer. The refund will be made using the same payment method used for the purchase, unless there is a technical impediment. The refund process may take up to 14 business days from the date we receive the return, depending on the payment method used and the customer's bank. We will do our best to ensure that the process is as quick and efficient as possible.
EMMA BRAND PRODUCTS
All EMMA products have a 100-night trial period and if it doesn't suit you, you can request a free collection and receive a refund. The trial period starts from the day you receive the mattress at your home.
All purchases made on the website are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions will be submitted to the competent Portuguese Court.
If you have any questions regarding this commitment, please do not hesitate to contact us.
Cabeceiras.pt reserves the right to change this policy at any time, as long as it complies with current legislation, without the need for prior notice.
If you have any questions or requests, please contact our customer support service.
GUARANTEE:
All products sold by Cabeceiras.pt (except the Emma brand - specific conditions) have a warranty valid for the legal period of three (3) years, starting from the date of delivery of the product and upon presentation of the purchase invoice. Products that have been used improperly or incorrectly handled/applied by the customer are excluded from the scope of the warranty.
Gift Cards
1 General information
These Terms and Conditions apply to Cabeceiras.pt gift cards purchased in our online store. The purchase and use of a Cabeceiras.pt Gift Card implies acceptance of these Terms and Conditions ( “ Terms and Conditions ” ). Cabeceiras.pt reserves the right to interpret, modify or terminate the Terms and Conditions without prior notice. The most recent Terms and Conditions will always be published on Cabeceiras.pt.
The Cabeceiras.pt Gift Card can be used in Cabeceiras.pt stores and in the online store at www.cabeceiras.pt. You can use the Cabeceiras.pt Gift Card to pay the full amount or part of the amount of the selected item(s). If your online purchase is not fully covered by the Cabeceiras.pt Gift Card, you can use an additional payment method to complete the purchase, using the available methods.
2 Validity
Each Cabeceiras.pt Gift Card purchase is limited to a maximum value of € 500 and a minimum value of € 25.
The Cabeceiras.pt Gift Card can be used until the card balance is zero. Once the card balance is zero, the card becomes invalid.
Cabeceiras.pt Gift Cards are valid for 12 months from the date of purchase. After the validity period has expired, Cabeceiras.pt Gift Cards cannot be used for purchases or reactivated, and any unused amount cannot be refunded.
3 Return
The return policy is governed by the Cabeceiras.pt usage and return rules published on the website www.cabeceiras.pt .
You will need to provide a correct email address to send the Cabeceiras.pt Gift Card.
Cabeceiras.pt Gift Cards cannot be exchanged for cash.
4 Limited Liability
Cabeceiras.pt cannot be held responsible for Cabeceiras.pt Gift Cards that, after being activated, are stolen, lost, deactivated or damaged. Treat your Cabeceiras.pt Gift Card as if it were cash.
5 Privacy Policy
The customer is responsible for all personal data provided to Cabeceiras.pt. For this reason, Cabeceiras.pt has a Privacy Policy that establishes how your personal data will be processed and protected. You will find our Privacy Policy on the website www.cabeceiras.pt .
6 Customer Service
Contact info@cabeceiras.pt
